Course: Handling Aggression

Handling Aggression

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
  • Self-Paced
About this Course

This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:

  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.

No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

Who is the target audience?

  • If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.
Basic knowledge
  • You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.
What you will learn
  • Recognize common causes of aggression
  • Be better prepared for preventing difficult situations escalating into aggression
  • Feel more confident in dealing with situations if or when aggression arises
  • Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst
Number of Lectures: 20
Total Duration: 02:41:23
Making Yourself Safe
  • Introduction  


  • Lesson 1.1: What situations produce aggression?  

    What situations produce aggression?

  • Lesson 1.2: Effective Use of Conflict Management Skills  

    Effective Use of Conflict Management Skills

  • Lesson 1.3: Preventing Aggression  

    Preventing Aggression

  • Lesson 2.1: Situational Signs  

    Situational Signs

  • Lesson 2.2: Recognizing the Warning Signs  

    Recognizing the Warning Signs

  • Lesson 2.3: Recognizing the Warning Signs (cont.)  

    Recognizing the Warning Signs (cont.)

  • Lesson 3.1: Defusing the Situation I  

    Defusing the Situation I

  • Lesson 3.2: Defusing the Situation II  

    Defusing the Situation II

  • Lesson 3.3: Defusing the Situation III  

    Defusing the Situation III

  • Lesson 4.1: Protecting Yourself I  

    Protecting Yourself I

  • Lesson 4.2: Protecting Yourself II  

    Protecting Yourself II

  • Lesson 4.3: Protecting Yourself III  

    Protecting Yourself III

  • Lesson 5.1: The Role of Adrenaline  

    The Role of Adrenaline

  • Lesson 5.2: Dealing with the Aftermath  

    Dealing with the Aftermath

  • Lesson 5.3: Grief, Crisis and Trauma  

    Grief, Crisis and Trauma

  • Lesson 6.1: DOs  


  • Lesson 6.2: DON'Ts  


  • Lesson 6.3: Challenges and Rewards  

    Challenges and Rewards

  • Concluding video  

    Concluding video

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