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Course: Managing Anger and Frustration in the Workplace

Managing Anger and Frustration in the Workplace

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
About this Course

Course Overview

Controlling and limiting anger is important in every aspect of one's life.

Without control you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand.

However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.The Anger Management course will help teach participants how to identify their anger triggers and what to do when they get.

Basic knowledge
  • No Prerequisite for taking this course
What you will learn

Course Outline

  • Module One: Getting Started
  • Module Two: Understanding Anger
  • Module Three: Do's and Don'ts
  • Module Four: Gaining Control
  • Module Five: Separate the People from the Problem
  • Module Six: Working on the Problem
  • Module Seven: Solving the Problem
  • Module Eight: A Personal Plan
  • Module Nine: The Triple A Approach
  • Module Ten: Dealing with Angry People
  • Module Eleven: Pulling It All Together
  • Module Twelve: Wrapping Up

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger.

Curriculum
Number of Lectures: 22
Total Duration: 01:42:51
Module One: Getting Started
  • Lecture 1: Getting Started Presentation  

    Module One: Getting Started Video Presentation

    Module One: Worksheets

    Module One: Pre-Assignment

Module Two: Understanding Anger
  • Lecture 2: Understanding Anger Presentation  

    Module Two: Understanding Anger Video Presentation

    Module Two: Worksheets

  • Lecture 2: Video Case Study & Activity Worksheet  

    Module Two: Video Case Study

    Module Two: Worksheet

Module Three: Three Do's and Don'ts
  • Lecture 3: Three's Do's and Don'ts Presentation  

    Module Three: Do's and Don'ts Video Presentation


  • Lecture 3: Video Case Study & Activity Worksheet  

    Module Three: Video Case Study

    Module Three: Activity Worksheet

Module Four: Gaining Control
  • Lecture 4: Gaining Control Presentation  

    Module Four: Gaining Control Video Presentation

    Module Four: Worksheets

  • Lecture 4: Video Case Study & Activity Worksheet  

    Module Four: Video Case Study

    Module Four: Activity Worksheet

Module Five: Seperate the People from the Problem
  • Lecture 5: Seperate the People from the Problem Presentation  

    Module Five: Seperate the People from the Problem Video Presentation

    Module Five: Worksheets

  • Lecture 5: Video Case Study & Activity Worksheet  

    Module Five: Video Case Study

    Module Five: Activity Worksheet

Module Six: Working On the Problem
  • Lecture 6: Working On the Problem Presentation  

    Module Six: Working On the Problem Video Presentation

    Module Six: Worksheets

  • Lecture 6: Video Case Study & Activity Worksheet  

    Module Six: Video Case Study

    Module Six: Activity Worksheet

Module Seven: Solving the Problem
  • Lecture 7: Solving the Problem Presentation  

    Module Seven: Solving the Problem Video Presentation

    Module Seven: Worksheets

  • Lecture 7: Video Case Study & Activity Worksheet  

    Module Seven: Video Case Study

    Module Seven: Activity Worksheet

Module Eight: A Personal Plan
  • Lecture 8: A Personal Plan Presentation  

    Module Eight: A Personal Plan Video Presentation


  • Lecture 8: Video Case Study & Activity Worksheet  

    Module Eight: Video Case Study

    Module Eight: Activity Worksheet

Module Nine: The Triple A Approach
  • Lecture 9: The Triple A Approach Presentation  

    Module Nine: The Triple A Approach Video Presentation

    Module Nine: Worksheets

  • Lecture 9: Video Case Study & Activity Worksheet  

    Module Nine: Video Case Study

    Module Nine: Activity Worksheet

Module Ten: Dealing With Angry People
  • Lecture 10: Dealing With Angry People Presentation  

    Module Ten: Dealing With Angry People Video Presentation

    Module Ten: Worksheets

  • Lecture 10: Video Case Study  

    Module Ten: Video Case Study

Module Eleven: Pulling It All Together
  • Lecture 11: Pulling It All Together Presentation  

    Module Eleven: Pulling It All Together Video Presentation

    Module Eleven: Worksheets

  • Lecture: Video Case Study  

    Module Eleven: Video Case Study

Module Twelve: Wrapping Up
  • Lecture 12: Wrapping Up  

    Module Twelve: Closing Comments

    Module Twelve: Action Plan

    Module Twelve: Recommended Readings

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