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Course: Call Center - The Essential guide

Call Center - The Essential guide

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
About this Course

58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a sale because of bad experience with a call center. The Contact Center industry is $300B+ and growing and is increasingly becoming the epicenter of most organization. Success at most organizations hinge on how well the contact or call center operates.

Simply put the call center is the most important group at most organizations today. As it has responsibility for customer relationships and often a significant part of sales as well. My goal is to help demystify the call center so you can be better either as an employee or a leader in the call center.

Learn and Master the Essentials of the Call Center

  • History of the Call Center
  • Evolution of the Call Center
  • Types and functions of the Call Center
  • Call Center Technology
  • Management within the Call Center
  • Call Center and Your Career

Contents & Overview

This course has over an hour of Content with most of it being one on one video content. It is designed for anyone regardless of skill.

In this course You will learn why call centers exist, the role it plays in most organization, it's terminology, technology and processes. Last but not least you will learn how to leverage the call center for your career.

What are the Requirements?

An understanding of the English Language

What am I getting?

Over an hour of content

  • By the end of this course the call center will cease to be a mystery, you will enjoy learning how to excel in a call center
  • You will provide better service to your customers as a manager
  • You will have a fundamental understanding of how this whole call center thing started, the role it plays today
  • Lastly, you will have a clear understanding of how to capitalize on it's potential for your career

Who is the target audience?

  • If you already work in a call center this course is for you
  • If you are interested in call centers this course is for you
  • If you are interested in Customer Service or Telesales this course is for you

Who this course is for:

  • This Course is meant for call center employees, supervisors and support staff. This course is not for you if you are already a director or a veteran of the call center industry
Basic knowledge
  • Basic Understanding of business
What you will learn
  • Excel at operating and working in a call center
  • Build an executive level careers from call centers
Curriculum
Number of Lectures: 6
Total Duration: 00:36:21
Introduction
  • Introduction  

    This is the introduction to the course and what you can expect from this course.

History of Call Center
  • How Did it Actually Started?  

    A brief idea as how did this whole concept of Call Center Started.

Types of Call Center
  • The Types of Call Centers  

    Here you will learn and understand the types of Call Centers around the globe.

Technology in Call Center
  • Technology in Call Center  

    Here is the Most Important Point that we will be discussing about.

Organizing & Managing a Call Center
  • Organizing & Managing a Call Center  

    Here you will learn the key points how to manage and organize your call center.

Bonus
  • Interview session  

    This is live session that is recorded where I'm answering the Questions for most of the people. You may also learn something from it.

Rating
Enrolled Students
(58)
Level
All
Price
$ 9.00
Course Language
English
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