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Course: Crisper Learning for ServiceNow

Crisper Learning for ServiceNow

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
  • Self-Paced
About this Course

This course provides a crisp yet comprehensive knowledge of ServiceNow, one of the major IT Service Management tools available in market today. The hands-on exercises and the video content is intended to make this course interactive as well as enjoyable. No programming background is necessary for this. All you need is Dedication to make best use of your time.

Once this course is finished, you possess enough knowledge to crack the ServiceNow system administrator certification. That shining extra tag on your resume of being a ServiceNow administrator would certainly boast your overall profile.

Check this out today.

Basic knowledge
  • Dynamic content readers
  • IT service management
  • ServiceNow enthusiasts with a dedication to learn this new and sophisticated technology
What you will learn
  • ServiceNow Administration
Curriculum
Number of Lectures: 7
Total Duration: 06:42:52
ServiceNow Essentials
  • ServiceNow Essentials - Introduction  

    What's in this Chapter?

    • What is ServiceNow
    • Steps to request a ServiceNow Instance
  • ServiceNow Essentials  

    What’s in this Chapter?

    • User Interface and Configuration elements
    • Managing Lists, Filters and Forms
User Administration
  • User Administration  

    What’s in this Chapter?

    • User Account configuration
    • Groups and Roles
Working With Data
  • Working With Data  

    What’s in this Chapter?

    • Data structures
    • Import Sets
    • Configuration items to CMDB
Service Automation Platform
  • Service Automation Platform  

    What’s in this Chapter?

    • Knowledge Base Management
    • Service Catalogs
    • Workflows
    • Service Level Agreements
    • Reports


Administration of Core Application
  • Administration of Core Application  

    What’s in this Chapter?

    • Policies & Interactions
    • Security parameters
    • Events & Notifications
Continual Maintenance
  • Continual Maintenance  

    What’s in this Chapter?

    • Update Sets
    • Advancements, Performance and Regulations
    • Social IT
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