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Course: Work with Emotional Intelligence for a Richer, Fuller Life

Work with Emotional Intelligence for a Richer, Fuller Life

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  • Certificate on Completion
  • Access on Android and iOS App
About this Course

Emotional intelligence is the ability to combine thinking with feelings in order to build good quality relationships and to make good authentic decisions. It is fundamental to leading a full, rich and rewarding life.

Emotional intelligence is different from IQ - cognitive intelligence, and offers a different perspective on success and performance at work.

Your emotional intelligence is your responsibility! How you react and respond to events is governed by your emotional intelligence. You can work to develop your emotional intelligence, but this is not easy. 

This course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence; what they mean and how they can be applied at work.  

The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do's and don'ts of working with emotional intelligence.  It will test your emotional intelligence! 

Changing the way that you work with your emotions is not easy. This course will give you some insightsBUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!

The course contains narrated videos, quizzes and some fun material to download - including a series of complementary crib cards.

  • The course contains an interview with one of the key researchers in the field of emotional intelligence - Dr. David Caruso from Yale University Center for Emotional Intelligence. He gives his views on the subject and some insights into emotional intelligence as an ability

There is also a practical activity related to your work for you to do outside of the course to find out how you view your emotional intelligence and how others view your emotional intelligence. This involves some interaction with other people and some reflection. It will help to guide you on what and how you need to change. [WARNING: this takes some effort and you may not like what you find out!]

The course material makes up part of a one day workshop endorsed by the Institute of Leadership and Management. It is equivalent to about 8 hour's CPD training.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activity that makes up a fundamental part of the course. Emotional intelligence cannot be developed by learning some techniques through watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.

This course is being continually refined and updated to ensure it remains current and relevant.

There are TWO practical activities included within the course that are designed to help you to develop your emotional intelligence. Both activities require you do some work outside of the course.

Who is the target audience?

  • Anyone who is interested in having a basic understanding of why emotions play an important role in performance and success
  • Anyone who wants to have a deeper understanding of themselves and how to work better with other people
  • Anyone with an interest in developing their ability to manage their emotions
Basic knowledge
  • We all have emotions! You will need an open mind and a willingness to learn
  • Anyone with an interest in, and the commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course
  • Anyone with an interest in applying intelligence to emotion
What you will learn
  • Find out about the importance of understanding the emotions that you experience
  • Explore how to practise and learn how to develop emotional intelligence
  • Discover how to improve your relationships and performance by gaining insights into the emotions of other people
  • Understand how you react in situations with a particular focus on how your feelings and emotions impact upon your performance
Curriculum
Lectures quantity: 30
Common duration: 00:59:15
Introduction to Emotional Intelligence
  • Introduction to the Course  

    Some insights into what this course on Emotional Intelligence is all about and what you can expect to learn about.


  • About the Instructor  
  • Emotional Intelligence - FAQs  

    Answers to a series of Frequently Asked Questions about the subject of emotional intelligence.


  • Objectives of the Course  

    This short video gives you some details about the aims and learning objectives of this Emotional Intelligence course.

Practical Activity - Assess your Emotional Intelligence
  • Emotional Intelligence Practical Activity  

    This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think. 

    You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well. Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.

    Ideally, complete this activity with someone you trust at work.

    If you are going to get the best out of this course, it is important that you complete this practical activity!  

    (I know that it is very easy to ignore this but you will not develop your self awareness from just watching the video lectures!)



What is Emotional Intelligence?
  • Insights into Emotions  

    This lecture gives an insight into emotions and what they mean. 


  • Definition of Emotional Intelligence  

    An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.


  • Emotions at Work  

    Emotions are experienced and expressed readily at work. This lecture looks at how emotions can be used intelligently at work.


  • The Advantages and Disadvantages of Emotional Intelligence  

    A review of some of the advantages and some of the disadvantages when working with emotional intelligence.


  • Emotional Intelligence Knowledge Quiz  

    This is a quiz to test your knowledge about emotional intelligence.

Emotions
  • How Emotions are Viewed  

    How the view of emotions has changed over the years. Why emotions are an important consideration in success.


  • The Function of Emotion  

    This section looks at why we have emotions from a biological perspective, why they are necessary and how they have evolved.


  • The Basic Anatomy of the Brain  

    This lecture looks at the structure of the brain with a very simple, but practical overview. It looks at where emotions are generated.


  • Basic Human Emotions  

    There are seven basic human emotions. This lecture looks at the seven emotions in more detail.


  • The Myth about Positive and Negative Emotions  

    People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labeling emotions as positive or negative can be unhelpful. 

  • Understanding Emotion  

    This section looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.

  • Identifying and Using Emotion  

    This section looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.


  • Emotions Quiz  

    These questions will test your understanding of the basic human emotions.

Emotional Intelligence Models
  • Goleman's Framework  

    The framework of emotional intelligence developed by the American psychologist Daniel Goleman.


  • Emotional Intelligence Competencies  

    In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework.

    Download a copy of the framework and the list of associated competencies.


  • Emotional Intelligence as an Ability  

    The ability model of emotional intelligence developed by psychologists, John D. Mayer and Peter Salovey.


  • Interview with Dr. David Caruso (Yale University)  

    This lecture has been developed from a podcast that includes an interview with Dr. David Caruso from Yale University. The interview was recorded at the 2nd International HR Conference on Emotional Intelligence held in Mumbai, India in 2015.


  • The Six Seconds Model  

    This model of emotional intelligence is the one used and favoured by the Six Seconds network. It is very simple to understand by anyone of any age.


  • Measuring Emotional Intelligence  

    Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.

    (I have no commercial affiliation with the suppliers of the EQ-i!)


  • Motivation Poster  

    Download a fun motivational poster featuring the lightbulb robot.


Developing your Emotional Intelligence
  • Emotional Intelligence can be Practiced and Learnt  

    These are the fundamental principles that need to be applied to develop emotional intelligence. Doing these well and consistently is NOT easy!


  • Practising Emotional Intelligence  

    Here are some ways that will help you to practise emotional intelligence. This can be done anywhere and at any time.


  • The One Percent Solution  

    A helpful technique that will help you to think about how you can build up skills in emotional intelligence.


  • Do's and Don'ts  

    Here are some do's and don't around working with emotional intelligence.


  • Practicing Emotional Intelligence Quiz  
Practical Activity - Three Good Things
  • Three Good Things Practical Activity  
Review of Course Learning Objectives
  • How much have you learnt about Emotional Intelligence Quiz?  

    This quiz will review your understanding of the course overall and will be a great check to see how much you have learnt.

  • Course Review  

    A short review of the emotional intelligence course. 

  • Lightbulb Moments cards - Insights into Emotional Intelligence  

    A series of 25 Lightbulb Moments cards covering all aspects of the course. These can be downloaded and printed off to act as aide memories.

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