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Course: ITIL V3 Certification + 2 Exam

ITIL V3 Certification + 2 Exam

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
  • Self-Paced
About this Course
  • This is the Newest Course which give you the opportunity of a full preparation and ensures your success in your ITIL® Exam from the first try.
  • This course is developed according to the official Exam Guide from ITIL, so you can pass the actual ITIL® Certification Exam from the first Try!
  • This course prepares you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management. 
  • ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.  
Basic knowledge
  • Familiarity with IT services and Service management is useful but not essential
What you will learn
  • Introduction to ITIL
  • ITIL Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • ITIL Certification importance
  • ITIL Exam Guide
Curriculum
Number of Lectures: 39
Total Duration: 06:28:35
Introduction to ITIL
  • Introduction to ITIL V3  
ITIL Service Strategy
  • Introduction to ITIL Service Strategy  
  • Service Strategy process and Service Portfolio Management  
  • Demand Management in ITIL Service Strategy  
  • Business Relationship Management Vs Financial Management  
  • Industry Experience of Service Strategy  
Service Design
  • Introduction to ITIL Service Design  
  • Service Design and Service management in ITIL  
  • Service Design Portfolio and 4Ps in ITIL  
  • Service Design Technology and Architecture  
  • Service Level Management Improvement Program  
  • IT Service Continuity Management, Security management, BCM, ITSCM  
  • IT Service Supplier Management  
Service Transition
  • Introduction to ITIL Service Transition  
  • Deep dive into ITIL Service Transition  
  • Change Management in ITIL Service Transition  
  • Service Asset and Configuration Management  
  • Release and Deployment Management  
  • Purpose and Objectives of Service Knowledge Management  
  • Service Transition Industry Experience  
Service Operation
  • Overview of Service Operation  
  • Overview of Functions in Service Operation  
  • Technical Management  
  • Event Management – Roles  
  • Request Fullfilment process  
  • Problem Management  
  • Relationship Management  
  • Service operation Overall Process  
Continual Service Improvement
  • Objective of ITIL Continual Service Improvement  
  • Continual Service Improvement (CSI) Objective  
  • Continual Service Improvement (CSI) Register  
  • Seven Step Improvement Process of Continual Service Improvement (CSI)  
  • From Vision to Measurements  
  • CSF Measurements of Continual Service Improvement (CSI)  
  • CSI Manager Roles  
  • Continual Service Improvement (CSI) Input Output  
  • Industry Experience for CSI implementation  
ITIL Certification importance
  • ITIL Importance  
ITIL Exam Guide
  • ITIL Exam Guide  
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