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Course: Fundamentals of Quality Management

Fundamentals of Quality Management

  • Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App
  • Self-Paced
About this Course

Re-imagine and recreate the 'value' for your customer by effective use of Quality Management.

This beginner level course is designed for everyone who wants to learn effective management of deliveries (services/ products) with the help of quality management.

The course has 6 sections with 18 lectures and enough supplementary resources to make you well versed with the fundamentals that you must know as a-

Budding Project Manager, Project Manager, Technical Lead, Process Lead, Quality Management Executive, New professional in Quality, Business owner, or an MBA student.

The course has got all the elements of learning to help you understand and 'retain' the concepts well. There are exercises, assignments and quiz which shall make the assimilation of these fundamentals very smooth.

You are always welcome to interact with the educator on the platform and ask questions where ever required and provide constructive feedback as and when you wish.

Don't wait to transform and improve the way you work in your projects. Enroll now.

Thanks,

Happy learning!

Who this course is for:

  • Budding Project Managers, Team Leads, Technical Leads, Project Leads (Role doesn't matter much, you only should have a flare to keep improving with every assignment)
  • Project Managers who wish to learn specifics of Quality Management
  • Management Students who want to upgrade their understanding of the Quality concepts
  • Quality Management Executives who are new to profile
Basic knowledge
  • No prerequisites, if you are striving to provide better value to your customer with an effective management of quality of inputs and the output
What you will learn

By end of this course, you'll be able to:

  • Understand the basic quality principles
  • Differentiate between various terms used in Quality Management
  • Understand ‘Value’ for Customer
  • Get one step closer to provide 'value' to the customer

Become confident in effectively and efficiently delivering 'value' & progress through the journey of Quality Management. This is the beginner level course of the series of 4 courses on 'Effective Quality Management by Managers' and at the end of the series you'll be able to effectively plan and execute your project, while controlling the quality of the outcome to provide value to the customer.

Curriculum
Number of Lectures: 17
Total Duration: 00:40:59
Defining Quality
  • 1. Quality differs from customer to customer  

    Quality differs from customer to customer

  • 2. Five perspectives to define quality  

    Five perspectives to define quality

  • 3. Let us now define Quality  

    Let us now define Quality

Evolution of Quality management
  • 1. Evolution of Quality management  

    Understand historical aspects of Quality Management & recognize the difference in way of dealing with the quality in a span of a century

Quality management & its principles
  • 1. Concept of QMS  

    Concept of QMS

  • 2. What does Quality management mean?  

    What does Quality management mean?

  • 3. Total Quality Management  

    Total Quality Management

  • 4. Core principles of Quality management (Part 1)  

    Core principles of Quality management

  • 5. Core principles of Quality management (Part 2)  

    Core principles of Quality management

Quality vocabulary
  • Quality terminologies  
Quality Assurance and Control
  • 1. Introduction to QA & QC  

    Introduction to QA & QC

  • 2. Quality assurance  

    About Quality assurance

  • 3. Quality control & implementation challenges in Quality management  

    Quality control & implementation challenges in Quality management

  • 4. Difference between Quality assurance and Quality control  

    Difference between Quality assurance and Quality control

Common Improvement Practices
  • 1. Deming's PDCA cycle  

    Deming's PDCA cycle

  • 2. Six Sigma Methodology  

    Six Sigma Methodology

  • 3. Lean Management and concept of Waste and Value  

    Lean Management and concept of Waste and Value

  • Quiz- Fundamentals of Quality Management  

    Recap what you learnt...

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