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Course: Using Business Process Design in a Systems Engineering - CRP Workshop

Using Business Process Design in a Systems Engineering - CRP Workshop

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About this Course

This course is written for those individuals working within a corporation that are looking for some structure that may assist them when given the unenviable task of “Re-Engineering” the corporation’s business processes and information systems in an effort to follow new directional and operational strategies developed by the corporation’s leadership body.

The goals of this course are to provide a structural framework to approaching this Business Process Re-Engineering effort, to provide insights as to how best to complete the work that needs to be done to ensure that what is created is fully aligned on completion with the directional strategies of the corporate leadership team, and to provide a road map for the tasks that need to be completed in order to achieve the actual implementation of the new processes and supporting information systems.

From the point that this methodology ends, operational departments of the corporation should more easily be able to package the defined out-putting tasks to be completed into actual development projects that will implement the changes required.

This methodology also pays respect to and incorporates the frequently changing dynamics of process within corporations due to the rapidity with which current technological innovations are pushing change, forcing new operational directions and value chain re-definitions.

Basic knowledge
  • Students in this course should have some experience in the corporate business world preferably, with some background in designing and/or using business application systems
  • The course targets those people in a corporation involved in trying to improve business processes and supporting information systems
What you will learn

Once you complete this course, you will:

  • Understand a top down methodology for redesigning business and systems processes
  • Have at hand a usable toolkit for delivering process improvement projects in a corporation
  • Have the tools and knowledge to be able to facilitate process improvement projects
  • Understand how to deliver a "Conference Room Pilot" project
Curriculum
Number of Lecture: 37
Total Duration: 01:24:44
A Macro View of Business Process Design
  • Introduction to Business Process Design  

    Welcome to the course. The methodology you view in here is my own. I built and evolved it through my years as a professional consultant, completing business process design and re-design projects for some of the largest companies in the world. You can find these projects in my downloadable resume on my Howtoguru website if you are interested. Find me through Google. In any event, you will get good value through taking this course - if you find yourself needing to deliver a BPD/BPR project, having this in your "toolkit" will make your project a lot easier to deliver. Best wishes, - Dan Grijzenhout

  • Thoughts on Business Process Design / Re-Engineering  

    Business Process Re-engineering (BPR) is an integral ongoing effort to a corporation. Businesses evolve, technologies improve and organizations regularly need to "Retool" to remain competitive and effective. This lecture provides some insights and "Best Practices" relating to being successful at BPR efforts. It also provides a guideline for defining high level process categories that are commonly found within a corporation that often cross hierarchical departments - where breaks in process are often found and need to be worked on to improve effectiveness.

  • Architecting for Competitive Advantage - Part One - The Problem  

    An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part One of a three part macro look at corporate re-engineering.  

  • Architecting for Competitive Advantage - Part Two - The Solution  

    An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part Two of a three part macro look at corporate re-engineering. 

  • Architecting for Competitive Advantage - Concluding Comments  

    An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part Three of a three part macro look at corporate re-engineering. 

  • Building Business Cases  

    This lecture provides the student with an introductory overview to the art of building "Business Cases" for identified "Scopes of Work" and "Projects". It details what you need to build into a solid business case for change to business processes within a corporation.

Methodology Overview
  • When Does a Conference Room Pilot Start?  

    Provides the student with a starting point for commencing CRP projects. It discusses what work needs to come before it, what documentation should be on hand to begin a CRP project, and at what point in the corporate strategic planning process CRP projects fit and should commence.

  • CRP - Objectives, Deliverables, and Best Practices  

    Discusses in overview what the business objectives for completing a CRP project should be, what types of deliverables are to be expected out of a CRP project, and what are some useful Best Practices that should be used as team guidance during a BPD/BPR effort.

  • CRP - Individuals and Roles  

    Provides a template defining the roles and responsibilities for the teams that should be created to conduct a Conference Room Pilot/BPD/BPR effort.

  • Workshop Scheduling and Initial Planning  

    Getting your CRP project started. Guidance on setting up the required workshops and doing the initial planning so a CRP project can commence.

  • Define Level 1 Summary Business Processes  

    Provides the student with an overall picture of what major processes define a corporation. Although Level 1 processes are not "Flowed", this is where you start. The lecture discusses the core tasks, strategic and supporting processes that ultimately need to exist in order to provide value to stakeholders and customers of the business entity.

  • Define Level 2 Process Flows  

    Defines the level at which business process can be "flowed" - mapping out the individual task steps that take place to complete a corporate business process.

  • Develop Level 2 Process Flows and Document  

    This lecture shows how and what to document when completing a Level 2 process flow - and provides templates usable in completing this work.

  • Develop Level 3 Process Flows and Map to Systems Applications  

    Level 3 processes are usually completed for individual Level 2 process steps in situations where the Level 2 process step has a number complicated components to it that need to be further defined and/or when application systems steps occur. Templates for documenting this work are also discussed and provided.

  • Verify Application Mappings  

    Discusses the step of validating application usage against a process defined through a process step where system interaction is expected. This step includes looking at the defined process step and reviewing the application to be used to complete the step to see if and how it satisfactorily addresses the business requirement.

  • Performance Measures and Reports  

    Takes a look at corporate performance measures and reports that are required by and generated by the process steps defined within the CRP effort. What is required and are these requirements satisfactorily being met is discussed with templates for completing this work step being discussed and included.

  • Interface Definitions  

    Discusses process interfaces to external processes and systems that are affected by the process being mapped and provides and discusses templates that are used to document and complete this step in the CRP process.

  • Perform Systems Scenario “Application” Gap Analysis  

    Workshops held to find, discuss and identify solutions for all gaps found during the CRP project. Gaps relate to identify shortfalls in processes and related application systems, reports, interfaces, etc.

  • Develop Physical Implementation Strategy  

    Putting it all together to define the subsequent work packages that need to be put together as outputs from the CRP project.

  • Develop Final CRP Deliverables  

    Building the final CRP deliverable documentation and presenting the findings to CRP sponsors to obtain signoff and approval.

Templates
  • Level 1 Process Model Example  

    Level 1 Process Model Example

  • A - Workshop Schedule  

    A - Workshop Schedule

  • B - Workshop Attendee List  

    B - Workshop Attendee List

  • C - Business Process Definition - Level 2  

    C - Business Process Definition - Level 2

  • D - Level 2 Process Checklist  

    D - Level 2 Process Checklist

  • E - Report Questionaire  

    E - Report Questionaire

  • F - Form Questionnaire  

    F - Form Questionnaire

  • G - Interface Questionnaire  

    G - Interface Questionnaire

  • H - Workflow Questionnaire  

    H - Workflow Questionnaire

  • I - Level 2 Process Flow Description Example  

    I - Level 2 Process Flow Description Example

  • J - Level 3 Process Flow Description Example  

    J - Level 3 Process Flow Description Example

  • K - Systems Scenario Listing / Mapping  

    K - Systems Scenario Listing / Mapping

  • L - Roles / Skills Checklist  

    L - Roles / Skills Checklist

  • M - Performance Measures and Reports  

    M - Performance Measures and Reports

  • N - Interface Definition Template  

    N - Interface Definition Template

  • O - Information Architecture Template  

    O - Information Architecture Template

  • P - Functional and Workflow Specification  

    P - Functional and Workflow Specification

Rating
Enrolled Students
(10)
Level
Intermediate
Advanced
Price
$ 75.00
Course Language
English
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