ITIL® 4 Foundation Certification Training (Include Exam Voucher)
Training TypeLive Training
About the Course
The ITIL 4 Foundation course introduces candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
To prepare the student to pass the ITIL 4 Foundation examination, by demonstrating sufficient recall and understanding of the ITIL 4 service management framework, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications.
Who is the Target Audience?
Anyone wishing to pursue or further a career in IT Service Management.
Awareness of Information Technology and IT Service Management
- How organizations create value through managing outcomes, costs and risks
- The importance of service relationships
- The Four Dimensions of ITSM
- The Service Value System
- The Service Value Chain
- The guiding principles
- Key terms related to the ITIL practices
- Purposes of 15 ITIL practices
- Further detail related to:
- Continual Improvement
- Change Control
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management